Shipping Policy

Domestic Shipping Methods
Orders shipped within the 48 contiguous states will be shipped UPS (United Parcel Service) Ground or USPS (United States Postal Service).
We also offer 2nd Day Air and Overnight Delivery options as well. Our customer service representative can quote all shipping costs and fees when placing your order.

International Orders (Outside the US)
We do not ship to International destinations on Internet Orders. Please call our customer service representative to obtain an estimate for shipping to your location.

Delivery
Arizona Choice Water Systems (AZCWS) does not deliver on Sunday or major holidays. Overnight Delivery is not available in all locations, including remote areas such as Hawaii and Alaska. AZCWS requires a signature for all 2nd Day deliveries, Overnight shipments, and Ground Deliveries over $500.
Standard UPS and USPS Shipping will ship from our location in 1 to 5 business days.

Leaving Signed Notes
By leaving a signed note you are giving United Parcel Services permission to leave a package at the door and you have relinquished AZCWS and United Parcel Service of any and all responsibilities for loss or damage.

P.O. Boxes
United Parcel Services will not deliver to P.O. boxes. Please provide an alternative street address in the shipping information fields. If you still have the P.O. Box listed in the “ship to” address we will automatically default to the postal service.

Missing / Lost Orders
United Parcel Service missing orders can be traced. A tracer takes 1-8 business days. The tracer must be completed and must specify the parcel as being lost or damaged. After that a replacement will be sent. We can contact you via email or phone to inform you of the status of your order.

U.S. Postal Service missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 – 6 weeks. The U.S. Postal Service imposes weight and size limitations on shipments as well, to some locations. Please consult your local postal office for more information.
Arizona Choice Water Systems is not responsible for shipments which are delayed due to causes beyond our control and the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.